Microsoft and Enghouse Interactive to demonstrate the Cloud-enabled attendant console at Enterprise Connect
Today at Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365.
Receptionists are the front line of any business and first impressions are critical. TouchPoint Attendant allows receptionists to be more productive and engaged with a gamification-style visual interface. Incoming calls appear animated as they travel dynamically and change colour based on the caller’s wait time. TouchPoint Attendant empowers receptionists by leveraging the collaboration features of Office 365, including directories, email, IM, and presence.
“We’ve listened to our customers and partners, who wanted something easy and effortless,” said John Cray, Enghouse’s Vice President of Product Management. “Simply download the application from our website and TouchPoint Attendant will have you routing calls more efficiently in a matter of minutes. There’s no learning curve and additional servers are not required. TouchPoint Attendant just starts working, whether you’re using an on-premise deployment of Skype for Business Server or Skype for Business Online.”
“Enghouse understands communications and what it means to optimise people’s time,” said James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform, Microsoft Corp, “TouchPoint Attendant greatly enhances the voice experience for those critical frontline people in a business. We are excited to share Enghouse’s innovative breakthrough with both Enterprise Connect attendees and the thousands of enterprises worldwide for which Skype for Business is the preferred collaboration solution.”
TouchPoint Attendant Console takes minutes to download and install, and the company is offering a free 30-day trial. Regular subscription pricing can be as low as £45/month)
In addition, Enghouse has over 400 customers using the company’s contact centre products deployed in Skype for Business, totalling more than 10,000 active seats.