An alliance focused on driving closer ties and enhanced collaboration and connectivity for customer-facing organisations
Enghouse Interactive has signed leading communications integrator, Amillan, as an elite member of its EMEA partner programme. The new agreement marks an expansion to an existing long-term relationship between the companies.
As a gold partner, Amillan will sell, market and deliver a range of Enghouse Interactive products, including its flagship Enghouse Interactive Communications Center (“EICC”) solution and Quality Management Suite (QMS). In addition, Amillan will have access to a range of Enghouse resources including account planning, marketing and lead generation alongside pre-sales support.
Patrick Daly, Operations Director, Amillan, said: “Enghouse Interactive and Amillan complement each other well. Enghouse’s contact centre solutions are intuitive, can be delivered to scale and have a great reputation for reliability in the marketplace. We have also been impressed with the speed at which Enghouse has developed its communications solutions portfolio to meet customer requirements.”
The strength of Enghouse Interactive’s relationship with Microsoft is important to Amillan. The communications integrator was originally introduced to Enghouse by Microsoft. Today, Enghouse’s partnership with Microsoft and its understanding of the Microsoft product roadmap are key to Enghouse and Amillan winning business together.
Another advantage to Amillan is that Enghouse’s products are platform-agnostic. Their interoperability with other leading UC and PBX platforms from companies such as Cisco and Avaya opens up new avenues for Amillan to explore.
The two companies have already achieved success together primarily across the education, housing and local authority sectors. The new partnership will allow them to further build on this.
“People are key to any partnership,” continued Daly. “We have an open working relationship with a similar ‘can do’ attitude and a drive to win business, based on delivering excellent customer service.”
Jas Jhita, Channel Director, Enghouse Interactive, said: “We are delighted to welcome Amillan as a gold partner within our EMEA partner programme. They share our vision of communications and contact centre solutions and delivering enhanced collaboration and connectivity for customers. Amillan has demonstrated its commitment to our solutions by investing in training and quickly becoming self-sufficient in sales, delivery and support.”
Looking to the future, Amillan plans to expand its portfolio of Enghouse solutions. There is increased demand for Enghouse’s Contact Center Enterprise solution and great potential in leveraging Enghouse Interactive’s Communications Portal for elements such as app development, self-service bots, robotic process automation and AI. Moving forwards, both partners are committed to further exploring the opportunities that automation and AI present to drive benefits for businesses today.