Contact centre and customer interaction solutions complement ScanSource’s existing unified communications portfolio and add value for resellers.
Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions.
Under the agreement, ScanSource will resell a comprehensive range of Enghouse products, including its flagship Enghouse Interactive Communications Center (EICC), together with its Quality Management Suite (QMS) and Real-Time Speech Analytics (RTSA) offerings.
According to Phil Boyd, Vice President of Merchandising, ScanSource Imago: “We were looking for a partner with far-reaching expertise in contact centre and customer interaction technology.
It was key that they had a market-leading solution that worked with Microsoft Skype for Business, enabling us to extend our capabilities in this area. EICC has a native integration into Skype for Business, and a strong record on other UC platforms, including Avaya and Cisco. This partnership supports our commitment to help resellers embrace the move to digital with solutions that deliver enhanced customer engagement and experience.
Gary Bennett, Director, Channel Sales, Enghouse Interactive, commented: “We continue to show strong momentum in the scale of our contact centre implementations. Partnering with an industry leading distribution partner like ScanSource provides us with the opportunity to accelerate this momentum even further throughout 2017 and beyond.
“Not only are they are a market leader in Avaya solutions and eager to invest further in growing their Microsoft Skype for Business footprint, they are also strong across a number of other leading UC platforms. Coupled with that, they have a diverse product range which will enable us to engage with a range of other credible reseller partners, thereby helping to drive further growth for our reseller partners.”