Expansive Contact Centre and Customer Interaction Solutions Portfolio Recognised for Excellence and for Supporting Growth in the Microsoft Lync Community
TMC, a global, integrated media company, has honored Enghouse Interactive’ s extensive Contact Centre, Unified Communications and Self-Service Solutions portfolio with the prestigious 2014 INTERNET TELEPHONY Lync Pioneer Award.
“We have enjoyed working with the Microsoft Partner Network for more than twelve years, and are honoured to be recognised for our commitment to supporting Microsoft Lync,” said Vice President, Product Management for Enghouse Interactive, John Cray.
Enghouse Interactive provides software and services to deliver exceptional customer communications. The Company’s award-winning portfolio boasts a comprehensive array of offerings for customer interactions that are both qualified and integrate seamlessly with Microsoft Lync 2013. These powerful solutions, which manage contact centre and operator communications and provide recording and quality management in Lync environments, include Enghouse Interactive Contact Center: Enterprise (CCE), Enghouse Interactive Communications Center (EICC), Enghouse Interactive Operator Console for Lync, and the Enghouse Interactive Quality Management Suite (QMS), a comprehensive IP call and computer recording, monitoring and evaluation software suite.
“Congratulations to Enghouse Interactive for earning the 2014 INTERNET TELEPHONY Lync Pioneer Award, a very well-deserved accolade” said Rich Tehrani, CEO, TMC. “The Enghouse Interactive portfolio is enabling businesses of all sizes to leverage the full power of the Lync platform to create enhanced communications and collaboration experiences for their users. I look forward to seeing Enghouse Interactive’s continued success and future endeavours.”
TMC announced the results via press release and the winners will be published in the December 2014 issue of INTERNET TELEPHONY magazine.
About INTERNET TELEPHONY Magazine
INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face-to-face. TMC publishes multiple magazines including Customer, Internet Telephony, M2M Evolution, and Cloud Computing. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for a complete listing and further information.