Enghouse Interactive Events
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Thursday 22nd April 2021
Webinar: Unlocking Contact Centre Emotional Intelligence - Online
Emotional intelligence may just be the missing ingredient that you need to build a culture of continuous improvement in your contact centre. By unlocking what's already hidden within your leaders and advisors, you can improve everything from people management to customer conversations. In this webinar, an expert panel will help you to fully understand emotional intelligence and how to build a great contact centre culture around the concept. This interactive webinar will also provide the opportunity to share tips and ask questions of the panellists and other attendees. Key Topics will also include:
- Top tips for raising contact centre performance
- Developing empathy with customers
- How advisors can build rapport
- How to lead with emotional intelligence
- The tools that support the emotionally intelligent contact centre
