Enghouse Interactive Events

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Thursday 10th June 2021

Tech Clinic: The future of an omnichannel contact centre with Microsoft Teams - Online

Presenters: Anna Stokes, Peter Fedarb and Dave McDowell Developing and deploying a true omnichannel solution is critical to the success of any organisation. Regardless of the channel choice, a unified experience will help resolve issues quicker, increase customer retention and improve revenue and customer satisfaction. This technical session will cover:

  • Our contact centre for Microsoft Teams roadmap
  • Microsoft Tap Programme certification
  • What does a true Omnichannel contact centre on Microsoft Teams look like?
Our technical contact centre Microsoft Teams experts will give you a quick demonstration and will be on hand to answer all your queries in the Q&A session. Please register here to save your seat or find out more about other sessions of this webinar series.