Enghouse Interactive Events
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Thursday 10th June 2021
Tech Clinic: The future of an omnichannel contact centre with Microsoft Teams - Online
Presenters: Anna Stokes, Peter Fedarb and Dave McDowell Developing and deploying a true omnichannel solution is critical to the success of any organisation. Regardless of the channel choice, a unified experience will help resolve issues quicker, increase customer retention and improve revenue and customer satisfaction. This technical session will cover:
- Our contact centre for Microsoft Teams roadmap
- Microsoft Tap Programme certification
- What does a true Omnichannel contact centre on Microsoft Teams look like?