Enghouse Interactive Events

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Thursday 6th May 2021

Tech Clinic: Factors to consider when migrating your contact centre to Microsoft Teams - Online

Webinar Series: Building a collaborative Contact Centre with Microsoft Teams

Session #2

Presenters: Peter Fedarb and Dave McDowell Whether you use Skype for Business, Microsoft Teams or another PBX, there are many factors to consider before you migrate your contact centre to Microsoft Teams. In this technical session we will cover:
  • Considerations for your migration to Microsoft Teams
  • Applications to identify within your business which will need a MS teams solution
  • Private Direct Routing v Microsoft Teams call as a service (TCaaS)
  • On Premise, Azure hosted, Public Cloud - what is right for my business?
Our technical contact centre Microsoft Teams experts will provide you with a quick demonstration and will be on hand to answer all your queries in the Q&A session. Please register here to save your seat or find out more about other sessions of this webinar series.