Who We Are

Enghouse Interactive develops and supplies the widest range of customer contact solutions on the market. Through our global network of partners, supported by 16 international operations, we are helping thousands of organisations of all sizes, industries and complexity to improve their service, productivity and operational efficiency. We support more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

What We Do

Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements.

History

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Andtek, Arc Solutions, CosmoCom, Datapulse, IAT, IT Sonix, Syntellect, Reitek, Telrex, Trio, Voxtron and Zeacom.

Credibility / Awards

Enghouse Interactive continues to be recognised across the global for its achievements.

• Challenger in Gartner’s 2018 Magic Quadrant Contact Center for Infrastructure
• IP Contact Center Pioneer Award for CIM 8.0, CosmoCall Universe, and Communications Center 6.1. Click here for the press release.
• Speech Technology Excellence Award
• Enghouse Interactive Awarded 2014 Communications Solutions Product of the Year Award
• Enghouse Interactive Scoops Prestigious Frost & Sullivan Customer Value Enhancement Award

Enghouse Interactive Applications Brochure

Contact Babel Contact Centre Decision Makers Guide