The Enghouse Interactive Solution

We are a leading provider of customer experience technology. Our solutions are designed to help businesses maximise the value of their customer interactions using any form of digital or voice communication, making customer experience teams more productive, and leaving more time for proactive customer engagement. Our products include both cloud and premise-based solutions, giving our customers and our partners the alternatives and flexibility they desire.

Learn how our suite of products has allowed over 10,000+ mid-market and enterprise organisations to globally increase their customer acquisition and retention. Our solutions have improved both customer service and contact centre operations, while enabling a better understanding of the voice of the customer.

Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles, call billing and reporting, and workforce optimisation. Our wide portfolio places us in the unique position to offer our customers and partners a complete, fully featured solution from a single vendor supporting the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements.

Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Cloud Contact Center solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.

Scalable, Flexible Solutions
Our solutions scale from a single site call reception console to multi-tenanted, multi-channel contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

Confidence in Our Experience

With over 25 years’ experience developing solutions that consistently exceed the expectations of our customers and partners, Enghouse has an enviable pedigree. All our solutions enable organisations to leverage existing contact centre technology and applications, overlaying additional functionality and enabling the contact centre to flex with demand.

Ultimately we enable organisations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort.

Quality You Can Trust

Our ISO 9001:2008 certification is your ultimate assurance of quality in design, development, production, installation, and service. When you purchase products from us as an ISO 9001:2008 certified company, you invest in the highest internationally recognised level of quality and consistency.

The ISO 14001:2004 standard demonstrates our commitment to environmental regulatory compliance and investment in the resources necessary to ensure a more sustainable future.