Bring your customers closer to your business
At Enghouse Interactive, contact centre solutions are the heart of our business. Above all, your contact centre is how you can differentiate your customer service, gain valuable feedback, and build customer loyalty.
With increasing demands from customers, companies require a communications platform that’s agile. Able to empower your agents to respond quickly and efficiently to customers on any channel, at any time. Capable of connecting customer interactions with to your business rules and providing actionable intelligence to drive ongoing improvement.
Our multichannel contact centre solutions offer choice and flexibility. Importantly, they are scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.
- On Premise
- Ideal for helpdesks looking to reduce costs and leverage Unified Communications
- Highly cost-effective solution to extend UC with call centre functionality
- Cloud/On Premise
- Ideal for mid-size organisations looking for out-the-box cost-effective all-in-one multimedia contact centre solutions
- Wizard-driven solution which is easy to use and is rapidly deployed
- Cloud/Hybrid/On Premise
- For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments
- Enterprise level contact centre solutions with extensive integration and resilience
- For service providers and shared service centres, looking for complete multi-tenant, highly scalable contact centre solutions with shared architecture
- Create your own cloud contact centre offering from one platform