Bring your customers closer to your business
Enghouse Interactive is a leading expert in customer communications. At the heart of our business is the contact centre, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, whilst providing actionable intelligence to drive ongoing improvement. Our unique multichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.
Helpdesk
SEATS 5+
- On Premise
- Ideal for helpdesks looking to reduce costs and leverage Unified Communications
- Highly cost-effective solution to extend UC with call centre functionality
Business
SEATS 20+
- Cloud/On Premise
- Ideal for mid-size organisations looking for an out-the-box cost-effective all-in-one multimedia contact centre
- Wizard-driven solution which is easy to use and is rapidly deployed
Enterprise
SEATS 100+
- Cloud/Hybrid/On Premise
- For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments
- Enterprise level solution with extensive integration and resilience
Service
SEATS Unlimited
- Cloud
- For service providers and shared service centres, looking for a complete multi-tenant contact centre solution, which is highly scalable with shared architecture
- Create your own cloud contact centre offering from one platform
