Customer Interaction Solutions
Be A Customer Service Hero
Deliver excellent customer experiences for everyone. Unify your interactions and delight your customers on any channel. Support and motivate your agents and keep teams connected. Be more resilient.
Your customers want to interact with organisations that value their time, in ways that are painless, quick, and easy. To meet these demands, ensure you have the right customer interaction solutions in place. Not only to respond successfully every time but also manage, monitor, measure and gain even more insight and value from customer interactions.
In a way that’s right for you. On premise, hosted, cloud or hybrid.
Contact Centre
Make every customer interaction count. Increase customer loyalty and average spend. Reduce the cost of transaction without affecting service quality. Increase first contact resolution and agent efficiency.
Including:
- Inbound and outbound call centre
- Video and web chat
- Reception and call handling
- Messaging and SMS
Self-Service
Show your customers that you value their time. Offer self-service options so they can manage simple or routine tasks when it suits them. Free up your advisors and make self-service work for you.
Including:
- Chatbots & AI
- Interactive voice and visual response
- Knowledge Base
- Actionable notifications
Quality Control & Insight
Improve your quality of service. Manage, evaluate and coach your workforce. Reduce liability and achieve regulatory compliance. Use AI to gain actionable customer insights and optimise your CX.
Including:
- Call and screen recording
- Call billing and accounting
- Real-time speech analytics
- Voice of the customer
UC & Video Collaboration
Enrich your digital customer experiences. Bridge the gap between online convenience and emotional connections. Enable virtual face-to-face interaction between colleagues and customers.
Including:
- Unified Communications
- Live video chat
- Enterprise meeting solutions
- Embed video communication into your app
Contact Centre solutions to empower your workforce and delight your customers
Get up and running in a matter of days – not weeks. With flexible deployment options, our customer interaction solutions are quick to implement,
easy to use, and adapt to meet ever-changing needs.
10+ Seats
Cloud | Hosted | Hybrid
One solution for all interactions
- Cost-effective all-in-one contact centre
- Omnichannel queuing & skills-based routing
- Achieve superior first contact resolution
Ideal for small/medium organisations
100+ Seats
Cloud | Hosted | Hybrid
Optimal customer communications
- Deliver superior resiliency and reliability across any number of locations
- Preserve existing investments with support for PBX, IP Telephony, and UC
Advanced capabilities
Unlimited Seats
Cloud | Service Providers
Create your own contact centre offering
- Complete multi-tenant solution
- Highly scalable with shared architecture
- Cloud-based delivery of contact centre as a service
Designed for shared services centres
“This kind of flexibility is only rarely available out of the box”
Leading contact centre provider, Ascensos, builds a ‘Contact Centre of the Future’ to deliver high-quality customer service solutions and a competitive edge.
Integrations
Capitalise on your existing technology investments and enable greater efficiency across your organisation. Streamline your contact centre and back-office processes. Whatever your specific challenges are, we can help connect people, processes and systems.
10000+ Customers
For over 25 years, we’ve helped our customers deliver a positive customer experience and maintain a competitive edge.
In 120+ Countries
Benefit from the strength and stability of a global organisation as well as a local approach and skilled, dedicated team.
1 B. Daily Interactions
We understand your customers and their expectations of channel choice and high-quality, efficient service.
Customer Interaction Solutions
“An all round very good solution. It allows us to make changes very quickly…”
Landmark Information Group Case Study
Quality You Can Trust
Our ISO 9001:2015 & ISO 27001:2013 compliance is your ultimate assurance of quality in design, installation, and services provided by Enghouse Interactive UK.
When you purchase from us as an ISO 9001 and ISO 27001 certified company, you invest in the highest internationally recognised level of quality and consistency. Enghouse’s compliance and investment in these area’s ensure you are only ever receiving industry leading services and support.
