Be A Customer Service Hero

Customer Interaction Solutions

Be A Customer Service Hero

Deliver excellent customer experiences for everyone. Unify your interactions and delight your customers on any channel. Support and motivate your agents and keep teams connected. Be more resilient.

Customer interaction solutions for any customer-centric business

Your customers want to interact with organisations that value their time, in ways that are painless, quick, and easy. To meet these demands, ensure you have the right customer interaction solutions in place. Not only to respond successfully every time but also manage, monitor, measure and gain even more insight and value from customer interactions.

In a way that’s right for you. On premise, hosted, cloud or hybrid.

Contact Centre

Contact centre solutions

Make every customer interaction count. Increase customer loyalty and average spend. Reduce the cost of transaction without affecting service quality. Increase first contact resolution and agent efficiency.

Including:

  • Inbound and outbound call centre
  • Video and web chat
  • Reception and call handling
  • Messaging and SMS
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Self-Service

self-service solutions

Show your customers that you value their time. Offer self-service options so they can manage simple or routine tasks when it suits them. Free up your advisors and make self-service work for you.

Including:

  • Chatbots & AI
  • Interactive voice and visual response
  • Knowledge Base
  • Actionable notifications
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Quality Control & Insight

Customer Interaction Solutions

Improve your quality of service. Manage, evaluate and coach your workforce. Reduce liability and achieve regulatory compliance. Use AI to gain actionable customer insights and optimise your CX.

Including:

  • Call and screen recording
  • Call billing and accounting
  • Real-time speech analytics
  • Voice of the customer
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UC & Video Collaboration

Customer Interaction Solutions and Video Collaboration

Enrich your digital customer experiences. Bridge the gap between online convenience and emotional connections. Enable virtual face-to-face interaction between colleagues and customers.

Including:

  • Unified Communications
  • Live video chat
  • Enterprise meeting solutions
  • Embed video communication into your app
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As a longstanding partner for development of Microsoft-integrated solutions, we offer well-defined migration paths to Microsoft Teams for contact centres on Skype for Business or any legacy PBX.

Contact Centre solutions to empower your workforce and delight your customers

Get up and running in a matter of days – not weeks. With flexible deployment options, our customer interaction solutions are quick to implement,
easy to use, and adapt to meet ever-changing needs.

10+ Seats

Cloud | Hosted | Hybrid
One solution for all interactions

  • Cost-effective all-in-one contact centre
  • Omnichannel queuing & skills-based routing
  • Achieve superior first contact resolution

Ideal for small/medium organisations

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100+ Seats

Cloud | Hosted | Hybrid
Optimal customer communications

  • Deliver superior resiliency and reliability across any number of locations
  • Preserve existing investments with support for PBX, IP Telephony, and UC

Advanced capabilities

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Unlimited Seats

Cloud | Service Providers
Create your own contact centre offering

  • Complete multi-tenant solution
  • Highly scalable with shared architecture
  • Cloud-based delivery of contact centre as a service

Designed for shared services centres

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“This kind of flexibility is only rarely available out of the box”

Leading contact centre provider, Ascensos, builds a ‘Contact Centre of the Future’ to deliver high-quality customer service solutions and a competitive edge.

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Customer Interaction Solutions

Including:

  • CTI
  • CRM Integration
  • Directory Integration
  • Collaboration Tools

Integrations

Capitalise on your existing technology investments and enable greater efficiency across your organisation. Streamline your contact centre and back-office processes. Whatever your specific challenges are, we can help connect people, processes and systems.

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Customer Interaction Solutions

10000+ Customers

For over 25 years, we’ve helped our customers deliver a positive customer experience and maintain a competitive edge.

Customer Interaction Solutions

In 120+ Countries

Benefit from the strength and stability of a global organisation as well as a local approach and skilled, dedicated team.

Customer Interaction Solutions

1 B. Daily Interactions

We understand your customers and their expectations of channel choice and high-quality, efficient service.

Customer Interaction Solutions

“An all round very good solution. It allows us to make changes very quickly…”

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Landmark Information Group Case Study