Support

Enghouse Interactive Customer Support assists our accredited partners and customers in delivering world-class services to their clients by responding to issues and enquiries in a timely, accurate and professional manner. Our customer support engineers are highly experienced in products, systems implementation, application management and advanced troubleshooting.

Enghouse Interactive’s extensive Technical Support team benefits from a large network of product experts, engineers, developers and trainers across the world. So you are never far away from knowledgeable local people who can help.

Support Portal

Please be aware that we have launched our new online support web portal and knowledge base. This portal will give you a direct view of your outstanding support tickets logged with Enghouse Support and allow you to report new problems or view / amend any existing tickets. You can also choose to be automatically notified when a ticket is updated.

As part of this new portal there is also the addition of a knowledge base to help communicate the latest product information and prerequisite installation requirements.

You can log on to the online portal by clicking the following link:

https://mysupport.enghouseinteractive.com

Please note: To access the support portal you must have an active (current) support contract with Enghouse Interactive.

Servicing Success

Enghouse Interactive provides its customers with exceptional support through a global network of accredited partners. These partners deliver first and second line support, which is offered 9am to 5pm GMT or 24/7/365, depending on customer requirement. In the event that an issue cannot be resolved by the partner, Enghouse Interactive’s technical support team provides highly skilled engineers that work to stringent SLAs to ensure your issues are quickly and successfully resolved.

The partnership with Enghouse means I can trust them to get on and support me with the value-added elements, while I focus on some of the core services. Knowing that we are both working together toward a common goal gives me confidence that I am providing the right solutions for my customers.

Thomas Porter, BT Global Services

Having a contract in place with Enghouse Interactive gives us that security of having an expert partner to call on, as and when we need to.

Jens Hammering, CEO Mobilepeople

We’ve been very pleased with the Enghouse Interactive team’s responsiveness to any issues we’ve had and we’ve also been delighted with the high-quality support they have consistently offered.

Mark Hollingdale, Acting Head of Contact Centre, P&O Ferries