Arc Solutions is now Enghouse Interactive

Arc Solutions was acquired by Enghouse Interactive a leading customer contact software development company and continues to produces unified communications applications exclusively for enterprises that are utilising Cisco technology for their communications.

Enghouse Interactive is a Cisco Preferred and OEM Partner, providing the large range of fully certified applications through a network of Cisco Business Partners around the world. Solutions include call handling and communications management tools which are designed to improve person to person communications within the enterprise.

Providing a complete service to our customers and business partners, from implementation and project management through to complex corporate directory integration services.

By combining excellent product expertise with local support and training services, Arc delivers a total solution that helps clients increase business efficiency, responsiveness and competitiveness, whilst improving customer service and reducing costs throughout their organisation.

Enghouse Interactive operates to a quality system that is registered to ISO9001:2008 Quality Management Systems and conform to the requirements of the ISO environmental standard ISO14001:2004.

Console for Cisco for Enterprises – Arc Pro

Arc Pro provides a professional attendant operator console interface, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform.

It offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.

Using Arc Pro will provide Cisco Unified Communications system users with better communications management, faster customer response and leverage investment in IP telephony infrastructure. These improvements will improve customer service and streamline processes, thus benefitting internal and external customers as well as system users and managers.

Giving your customers the VIP treatment

Customers remain the vital component to any organisation, whether public or private sector and they all have a common core set of requirements, when contacting an organisation: Customers need to be:

  • Answered quickly at the point of contact
  • Immediately routed to the right person
  • Given instant access to relevant information
  • Recognised as a customer
  • Provided with choices of contact
  • Allowed to contact at their preferred time

Key Features


  • Intelligent Call Routing
  • Intuitive User Interface
  • Enhanced, Integrated Directory
  • Simple Administration
  • Integrated Cisco and Microsoft Presence
  • Resilience Options
  • Call Recording
  • Click-2-Dial
  • User Definable Search Fields
  • Phone Display Directories
  • Performance and Quality Management Tools





Cisco’s Network Infrastructure and Enghouse Interactive consoles helped to enable London 2012 Olympic and Paralympic Games

The console displays all the relevant information we need on screen, and combines this clear presentation with a simple and intuitive user interface. We have a number of employees here who have extensive experience on a range of similar operator consoles, but the clear winner for them is Enghouse Interactive.”


Cisco Console Applications

Enghouse Interactive  (formerly Arc Solutions) has been working closely with Cisco and is a Preferred Solution Partner and are tested by undergoing regular Interoperability Verification Testing (IVT).

Arc applications are all driven by a rich directory source which contains role based and status information. This ensures that an organisation knows who does what, who is available or who can help the customer if a primary contact is not available.

This type of information based communication is not only just provided by Arc’s powerful range of operator consoles and departmental answering applications, but is also prevalent in our call logging and management tools, directory systems and IP phone based applications.

Call Connect provides a complete solution to organisation that have a requirement for groups of employees to answer incoming voice calls to specific areas of the business.

Whilst providing features that you would expect to find in more complex call centre products, Call Connect is simple to install and is ideal for helpdesk deployment and departmental answering.

Key features

    • Remote agent working
    • Simple agent toolbar with performance indicators
    • Multiple ACD queues, each behaving uniquely
    • True skills based routing
    • Flexible, time of day routing
    • Simple single point of configuration
    • Queue prioritisation
  • Call completion codes
  • Agent and Queue wrap-up timers
  • Real time & historical reporting
  • Agent to agent / supervisor messaging
  • Soft Wallboard
  • Log-out reason codes

Supervisor and Wallboard provide organisations the tools to effectively supervise and manage operator and contact centres to continue driving service excellence for customers.

Supervisor is a powerful reporting and administration solution for the Arc Suite. Supervisor provides real-time performance data, historical reporting capabilities and the means to change configurations dynamically. This valuable tool is assisting organisations across the world to better allocate resources and improve service levels.

Wallboard gives supervisors, contact centre agents and operators instant access to real-time statistics on a centalised display. By providing a clear view of key metrics, Arc Wallboard enables operator teams and contact centres to improve efficiency and productivity with minimal cost.

Whether for security or quality purposes, calls made to and from the operator can be recorded and stored for retrieval and playback at a later date.

Operators can click the record button during a conversation to save the call in its entirety. Alternatively there is the option to record all calls for a selected queue.


Learn more

Enterprise Solutions have powerful directory features that ensure access to comprehensive contact information.  This ensures accurate, easy to manage contact data across the whole organisation.


Learn more