IT Sonix is now part of Enghouse Interactive

German engineering for your contact centre

itsonix_logoLeading German contact centre software developer IT Sonix is now part of the Enghouse Interactive family. Whereby customers throughout the globe continue to benefit from the communications solutions, predictive dialler, cutting edge speech analytics and effective telephone campaign management previously under the brand Elsbeth.

Outbound, Campaigns and Analytics

Enghouse Interactive can now bring award winning awarding outbound and speech analytics to its software to its portfolio, increasing profitability, efficiency, compliance.

Outbound Communicator

The outbound communicator previously named Elsbeth PredictiveDialer, PowerContact

Continuously provides call centre agents with genuine live calls. An intelligent algorithm starts new calls in the background while the agent is still on a call. As soon as the agent becomes available, a new customer is connected to the agent.

Plus a user-friendly, comprehensive solution for the efficient and effective management of telephone campaigns.

Real-Time Speech Analytics

Innovative speech analytics technology allows monitoring of ALL calls, including the benefit to monitor LIVE, in real-time, in addition to evaluation of call recordings.

Benefits

  • Increase your profitability – Short set-up time for new campaigns gives you lower costs and greater flexibility.
  • Increase your productivity – Agent productivity could be increased by as much as 200%. Your agents spend less time dialling, and more time calling. Why not see how much you could improve?
  • Be compliance and secure – Conforms to all UK regulatory and legal requirements including Ofcom and the Telephone Preference Service “Must Not Be Called” list.
  • Quick, simple integration – Open standard, system-independent 3-tier architecture can be easily integrated into  different ICT environments.
  • Have visibility of campaigns and performance – Provides live and historic information for you to evaluate campaigns, per agent, or for the whole contact centre

Teleperformance is now able to move agents between project locations independently, which has leaded to better utilisation of the local dialers and reduced telecommunication costs. Additionally, the solution can now be scaled more easily to other sites as required.

Teleperformance

German engineering for the contact centre

Continuously provides call centre agents with genuine live calls. An intelligent algorithm starts new calls in the background while the agent is still on a call. As soon as the agent becomes available, a new customer is connected to the agent.  The Predictive Dialler only transfers genuine calls to agents. From an agent’s perspective, outbound calling is being turned into inbound telephony. A user-friendly, comprehensive solution for the efficient and effective management of telephone campaigns. Your whole campaign is managed through the Administrator.

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Innovative speech analytics technology allows monitoring of ALL calls, including the benefit to monitor LIVE, in real-time, in addition to evaluation of call recordings. The speech analytics software evaluates agent & customer speech to provide real-time feedback to agents, team-leaders and QA teams about what’s being said in the call. Monitor stress-levels, speech clarity & script adherence, whilst the call is in progress. An intuitive & easy to use, requiring no programming knowledge or specialist speech analytics expertise. Clear metrics & graphical statistics show agent & campaign performance and flag problem calls for QA/evaluation in a 100% objective way.

Learn more