In the Media

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. We have developed a comprehensive portfolio of interaction management solutions. Core technologies include contact centre, attendant console, self service and quality monitoring solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across our international operations.

Monday 5th Sep 2016

Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris

Reading, UK – Reseller attracted by breadth of the Enghouse portfolio and its close alignment with Microsoft Further enhancing the reach and quality of its Skype for Business market proposition, Enghouse Interactive has...
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Thursday 25th Aug 2016

Enghouse Interactive Introduces New Self-Service Provisioning Portal for CCSP

Reading, UK – Onboarding new customers more quickly and easily, empowering the customer with intuitive management tools and lowering cloud TCO differentiates service providers Enghouse Interactive today announced the immediate availability of the...
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Monday 11th Jul 2016

Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business Server 2015

Reading, UK – Today from the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive announced that Enghouse Interactive’s contact center and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified for Skype for Business....
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Tuesday 5th Jul 2016

70% of Respondents to Latest Ventana Research Say their Organisations Compete on Customer Experience

Reading, UK – 70% of survey respondents say their organisations compete on the basis of customer experience, with 82% using it as a motivator for improving customer service levels. These were among the...
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Monday 6th Jun 2016

Enghouse Interactive Technology Powers Zinc Group to Credit Award Win

Reading, UK – Credit control company wins in prestigious best collections technology category Enghouse Interactive customer, Zinc Group, one of the UK’s leading business-to-business and consumer debt collection agencies, has won the prestigious...
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Tuesday 10th May 2016

Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner

Reading, UK – The new Partnership extends the reach of Enghouse Interactive’s contact centre applications, including flagship EI Communications Centre platform. Enabling it to further strengthen its reach into the Skype for Business...
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Tuesday 19th Apr 2016

Enghouse Interactive Brings Emotional Intelligence to the Contact Centre

Reading, UK – New Soft Evaluator tool integrated with QMS 2016, offers fully automated compliance, quality assurance and call optimisation for every call. Enghouse Interactive is enabling enterprise customers of its Quality Management...
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Wednesday 16th Mar 2016

DMG Consulting Estimates That Enghouse Interactive’s CCSP Product Is The Most Widely-Used Cloud Contact Center Platform, Globally

Reading, UK – Carriers and network services providers find value in multi-tenancy, and capitalize on market demand for contact center applications delivered as-a-service. Enghouse Interactive today announced that according to the DMG 2015/2016...
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Tuesday 8th Mar 2016

Mtel Increases Market Leadership With Enghouse Interactive Contact Center: Service Provider 7.2

Reading, UK – Latest iteration of multi-tenant solution delivers omni-channel functionality from the cloud, user-friendly TouchPoint interface, and lowers TCO Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today...
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Tuesday 16th Feb 2016

Leading Analyst Frost & Sullivan Commend Enghouse Interactive

Reading, UK – Market Strategy & Customizable, User-friendly Contact Center Solutions Cited Frost & Sullivan, a leading global research firm, has recognized the Enghouse Interactive Division of Enghouse Systems Limited (TSX:ESL) with the...
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Tuesday 2nd Feb 2016

Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience

Reading, UK – Communications Center 2016 delivers ‘enterprise level functionality at mid-sized prices’ Enghouse Interactive is enabling mid-sized enterprises to punch above their weight with a powerful new version of its flagship contact...
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Thursday 7th Jan 2016

Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space

Reading, UK – Reseller to use Enghouse Interactive Communications Center to Drive Sales of Unified Communications Solutions In a move that will significantly extend the footprint of its flagship solutions, the Enghouse Interactive...
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Tuesday 8th Dec 2015

Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach

Reading, UK – In order to deliver an enhanced quality of service to its customers across multiple interaction channels, Yorkshire-based Broadacres Housing Association has implemented a solution from specialist IT Integrator, Unify Communications, based on the flagship EICC - Communications Center contact centre platform from Enghouse Interactive - alongside its existing unified communications platform, Microsoft Lync.
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Tuesday 24th Nov 2015

Enghouse Interactive Signs up IP Integration as its Latest UK Partner

Reading, UK – Systems integrator to add extensive range of Enghouse solutions, including flagship contact centre platform, to its portfolio In an extension to a long-term existing relationship between the two companies, Enghouse...
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Wednesday 11th Nov 2015

Enghouse Interactive Contact Centre Technology Helps George Banco Deliver Next Generation Approach to Personal Loans

Reading, UK – Specialised UK lender, George Banco has implemented Enghouse Interactive Communications Center (EICC), a flagship customer interaction solution, from contact centre solutions specialist, Enghouse Interactive, and placed it at the heart of its IT and telephony infrastructure. The personal finance provider is already using the contact centre technology extensively to deliver high-quality customer communications and performance management as it pioneers a new, more responsible guarantor lending model in the UK personal loans market.
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Thursday 29th Oct 2015

Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality

Reading, UK – Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality. Research highlights lack of consensus on what quality means and finds many businesses prevented by cost, resource and technology barriers from achieving it
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Monday 19th Oct 2015

Enghouse Systems Signs Definitive Agreement to Acquire CTI Group (Holdings) Inc.

Reading, UK – Enghouse Systems Limited (ESL) (“Enghouse”) and CTI Group (Holdings) Inc. (“CTI”) CTIG, +70.75% jointly announced that they have entered into a definitive agreement pursuant to which Enghouse will acquire CTI. Under the terms...
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Wednesday 30th Sep 2015

Enghouse Interactive Scoops Prestigious Frost & Sullivan Contact Centre Award

Reading, UK – Enghouse Interactive developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, has received the 2015 European Hosted Contact Centre Price/Performance Value Leadership Awards from global research organisation Frost & Sullivan.
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Tuesday 11th Aug 2015

Enghouse Interactive Receives Multiple 2015 Contact Center Technology Awards from CUSTOMER Magazine

Reading, UK – Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced that TMC, a global, integrated media company, has named both Enghouse Interactive Communications Center (EICC) and Enghouse Interactive Contact Center: Enterprise (CCE) as 2015 CUSTOMER Contact Centre Technology Award winners, presented by CUSTOMER magazine.
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Tuesday 16th Jun 2015

Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Solutions on Skype for Business Every Month

Reading, UK – Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, has announced that it has successfully completed 250 deployments on Microsoft Skype for Business (formerly MS Lync) - and that number is ramping up fast. The customer contact solutions leader now supports Skype for Business (SFB) 2015 on a wide range of its solutions and services, providing a full omni-channel communications experience across any combination of on-premise or hosted configurations.
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Wednesday 3rd Jun 2015

Enghouse Interactive Supports Skype for Business 2015 with EICC

Reading, UK – Enghouse Interactive developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced that Enghouse Interactive Communications Center (EICC) now supports Skype for Business (SFB) 2015, providing a full omni-channel contact centre experience.
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Friday 8th May 2015

Enghouse Systems Acquires Reitek S.p.A

Reading, UK – Enghouse Systems Limited (TSX:ESL) announced today it has acquired Reitek S.p.A (“Reitek”) for a purchase price of approximately $6.2 million, subject to certain price adjustments.
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Friday 1st May 2015

Skype Hits the Contact Centre

Reading, UK – The latest release of Skype of Business, is now making a huge impact on customer communications. But how is this effecting the contact centre.
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Wednesday 18th Mar 2015

Enghouse Interactive Achieves Microsoft Gold Application Development and Communications Competencies

Reading, UK – Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced it has attained Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft's partner ecosystem and demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment.
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Wednesday 25th Feb 2015

Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud

Reading, UK – Enghouse Interactive in Association with Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud
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Thursday 29th Jan 2015

Enghouse Interactive Sets the Tone for Customer Service at CCW 2015

Reading, UK – The customer interaction solutions specialist rolls out contact centre solutions across the German-speaking market. Enghouse Interactive the customer interaction solutions specialist, is showcasing a number of new solutions at CCW 2015 (February 24th and 26th, Hall 4, G12-14; Hall 2, A14, Estrel Convention Center, Berlin, Germany).
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Wednesday 21st Jan 2015

Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive

Reading, UK – All that excess and over-indulgence has to be paid for – and for any business, New Year is the ideal time to tighten belts, lose bad habits and knock themselves into shape. Enghouse Interactive can help with our special dietary tips for your contact centre in 2015.
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Tuesday 20th Jan 2015

Enghouse Interactive Releases Communications Center 8.1

Reading, UK – Enghouse Interactive, a leading developer of a comprehensive portfolio of unified communications and contact center solutions, today introduced version 8.1 of Enghouse Interactive Communications Center (“EICC”). This latest iteration boasts a myriad of new functionality that enables organisations to deliver an improved omni-channel customer experience.
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Friday 9th Jan 2015

Do you really know which channels are important to your customers?

Reading, UK – Article appears on My Customer Being able to deliver high-quality customer service is arguably more critical to business success than ever. A recent Enghouse Interactive survey highlighted that the public...
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Thursday 27th Nov 2014

Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service

Reading, UK – A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands.
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Monday 24th Nov 2014

Enghouse Interactive Awarded 2014 INTERNET TELEPHONY Lync Pioneer Award

Reading, UK – Enghouse Interactive's Expansive Contact Centre and Customer Interaction Solutions Portfolio Recognised for Excellence and for Supporting Growth in the Microsoft Lync Community
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Monday 3rd Nov 2014

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

Reading, UK – Enghouse Inteactive's Mobile IVR Navigator is a innovative new mobile app visually navigates customers through an organisation’s customer service options, effectively creating a lightweight, highly-visual IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration.
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Monday 27th Oct 2014

How To Get The Response Right When Providing Customer Support Via Social Media

Reading, UK – Take a look at the best practice for social media customer interaction.
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Friday 3rd Oct 2014

Enghouse Systems Acquires Voxtron NV

Reading, UK – Enghouse Systems Acquires Voxtron NV Expanding its Contact Centre Presence in Europe
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Tuesday 30th Sep 2014

New Real-Time Agent Coaching Solution Raises Speech Analytics to New Heights

Reading, UK – Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality
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Monday 29th Sep 2014

Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software

Reading, UK – Advanced Integration, PBX Support and Flexibility Reinforce Quality Assurance, Enhance Ability to Improve Business Processes, Customer Interactions and Service
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Tuesday 16th Sep 2014

Introducing Outbound Communicator

Reading, UK – New Solution Delivers Comprehensive Range of Outbound Dialling and Campaign Management Capabilities
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Wednesday 9th Jul 2014

Why There’s Still a Place for Personal Service in the “Age of Interruption”

Reading, UK – It was American author and columnist, Thomas Friedman who first popularised the phrase, ‘The Age of Interruption’. It’s a term that still resonates with many senior executives working in a...
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Monday 10th Mar 2014

Company Culture is Holding Back the Connected Business, not Technology

Reading, UK – Three-quarters (75%) of UK organisations see company culture and organisational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed.
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