The Enghouse Interactive Solution
Enghouse Interactive develops and supplies the widest range of customer contact solutions on the market. Through our extensive network of reseller partners, we are helping thousands of organisations of all sizes, industries and complexity across the world to improve their service, productivity and operational efficiency.
Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements.
Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Cloud Contact Center solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.
Scalable, Flexible Solutions
Our solutions scale from a single site call reception console to multi-tenanted, multi-media contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.